Sangoma wins retailer, restaurant as customer

Executive Summary

• Sangoma Technologies Corp. secured two new major commercial contracts with a global lifestyle retailer and a regional Italian restaurant chain to provide end-to-end communications and managed network services.
• The deals involve transitioning both clients from fragmented, multi-vendor environments to Sangoma’s single-provider integrated platform, combining UCaaS, connectivity, and managed networking.
• This strategic win highlights Sangoma’s momentum in vertical markets, aiming to reduce total cost of ownership (TCO) and complexity for retail and restaurant brands while supporting future expansion.

Key Details

• Client 1 (Global Lifestyle Retailer): Operates more than 350 stores with ongoing expansion; selected Sangoma for a scalable, standardized architecture.
• Client 2 (Regional Italian Restaurant Chain): Manages 21 locations with additional openings planned for 2026; selected Sangoma for simplified management and billing.
• Solution Scope: Both customers transitioned to a unified, fully managed deployment model rolled out consistently across all existing locations.
• Technical Components: Deployments include fibre or broadband connectivity, backup Internet, enterprise firewalls, PoE switches, secure Wi-Fi, and UCaaS phones.
• Strategic Value: The bundled approach combines UCaaS, connectivity, and managed networking under one contract and one support model, delivering lower TCO, improved reliability, and a scalable blueprint for future store openings.
• Market Context: These wins reinforce Sangoma’s position as a full-stack communications provider, driving recurring revenue growth through standardized bundles in high-value verticals.

Notable Quotes

• "These deployments are a strong reflection of Sangoma's evolution into a fully integrated communications and networking provider. Retail and restaurant brands don't want to manage multiple vendors, invoices and support models across hundreds of locations. Our bundled approach delivers essential communications, connectivity and network services through a single provider -- simplifying operations, reducing cost and complexity, and giving customers a scalable foundation they can confidently grow on." — Charles Salameh, Chief Executive Officer of Sangoma Technologies.