Retail and Restaurant Brands Eliminate Complexity and Cut Costs with Sangoma's Single-Provider Communications and Managed Network Platform

Executive Summary

• Sangoma announced that a global lifestyle retailer (350+ stores) and an Italian restaurant chain (21 locations, with openings planned for 2026) have selected its integrated communications platform as their single provider.
• Both customers migrated from fragmented multi‑vendor environments to Sangoma’s bundled solution that combines UCaaS, connectivity, and managed networking under one contract and support model.
• Deployments include fiber or broadband, backup internet, enterprise firewalls, PoE switches, secure Wi‑Fi, and UCaaS phones, delivering lower total cost of ownership, simplified management, and a scalable blueprint for future expansion.

Key Details

• Customers:
• Global lifestyle retailer – >350 stores, ongoing expansion.
• Regional Italian restaurant chain – 21 locations, additional openings slated for 2026.
• Solution Offering: Integrated bundles that combine Unified Communications as a Service (UCaaS), connectivity, and managed networking.
• Deployment Highlights:
• Consolidated multi‑vendor setups into a single Sangoma platform across all existing sites.
• Uniform, fully managed deployment model applied to each location.
• Infrastructure components: fiber or broadband internet, backup internet links, enterprise firewalls, Power over Ethernet (PoE) switches, secure Wi‑Fi, and UCaaS phones.
• Benefits to Customers:
• Reduced total cost of ownership (TCO).
• Simplified billing and support through a single provider.
• Improved reliability and operational efficiency.
• Scalable architecture supporting future store/restaurant openings.
• Strategic Impact: Highlights Sangoma’s growing momentum in high‑value vertical markets (retail and restaurant), reinforcing its position as a full‑stack communications provider and driving recurring revenue growth.

Notable Quotes

“These deployments are a strong reflection of Sangoma’s evolution into a fully integrated communications and networking provider,” said Charles Salameh, CEO of Sangoma Technologies. “Retail and restaurant brands don’t want to manage multiple vendors, invoices, and support models across hundreds of locations… our bundled approach delivers essential communications, connectivity, and network services through a single provider — simplifying operations, reducing cost and complexity, and giving customers a scalable foundation they can confidently grow on.”