Intouch talks up merchandising activities

Executive Summary

• Intouch Insight Ltd. provided an operational update on its merchandising initiatives, including the renewal of a ClearPoint client in the petro convenience sector and the hiring of a dedicated salesperson to support pipeline development.
• The company announced the refinancing of its existing BDC Capital loan to secure additional growth capital, increasing total debt capacity to $2.6 million with deferred principal repayments until February 2028.
• Management highlighted that these merchandising efforts are part of a broader strategy to complement core customer experience offerings and drive sustainable growth through investments in sales, marketing, and technology.

Key Details

• Client Renewal: Renewal of a ClearPoint client in the petro convenience industry, with services commencing in March.
• Sales Expansion: Addition of a dedicated salesperson for merchandising services to support an active sales pipeline.
• Service Alignment: Advancement of merchandising service offerings aligned with customer experience measurement and compliance programs.
• Financing Structure: Refinancing of existing BDC Capital loan to allow for additional growth capital of up to $1.38 million.
• Debt Terms:
  • Total BDC debt increased to $2.6 million.
  • Principal repayments deferred until February 2028.
  • Equal monthly instalments of $30,000 from February 2028 to December 2030.
  • Balloon payment of $1.55 million due in January 2031.
  • Interest payable monthly at a floating rate based on BDC floating base rate plus 4.25% (currently 10.8%).

Notable Quotes

• "Merchandising represents an important opportunity for Intouch as we continue to broaden the services we provide to clients. By building on our industry experience and existing client relationships, we believe merchandising can complement our core customer experience offerings and support our long-term growth objectives. We are pleased to have a partner in BDC that is helping us deliver on our strategy." — Cameron Watt, President and CEO