INTOUCH INSIGHT ANNOUNCES 2025 FINANCIAL RESULTS AND UPCOMING WEBINAR

• The company released its FY 2025 financials on 7 Apr 2026.
• Revenue fell 10% YoY to $25.39 M.
• Gross margin improved modestly to 50.3% (up from 44.5%).
• EBITDA dropped to $1.64 M from $2.22 M a year earlier.
• Net loss of $834,511, reversing a profit of $1.40 M in FY 2024.
• Management frames the results as a “transitional” year after exiting the Ardent business model and cites ongoing investments in sales, marketing, product development and AI.
• A live investor webinar is scheduled for 8 Apr 2026 to discuss strategy.

• Revenue contraction of 10% is a clear negative deviation from prior growth trends and from analyst expectations (not supplied but typical market reaction to double‑digit revenue decline).
• Profitability reversal (loss vs. profit) is material; EBITDA fell ~26%, net income turned negative, indicating the company’s cost structure has not yet aligned with lower top‑line.
• Margin improvement is a mitigating factor but insufficient to offset top‑line weakness.
• The commentary that the year was “transitional” does not change the fact that cash‑flow generation will be pressured and may increase financing needs.
• Overall, the news represents a material negative development relative to prior guidance and market expectations.

Intouch Insight Ltd. provides customer experience measurement tools, combining mystery‑shop data with AI‑driven analytics for QSR, grocery and petro‑convenience sectors. Its flagship SaaS offering is IntouchCheck®, a platform that captures in‑store service metrics and feeds them into actionable dashboards. Recent focus has been on expanding merchandising services and AI automation to improve operating leverage.