Air Canada Welcomes New Collective Agreement Ratified by its Customer Service Employees

Executive Summary

• Air Canada has ratified a new four-year collective bargaining agreement with Unifor, covering approximately 6,000 customer service and airport operations employees.
• The agreement establishes a new contractual framework effective until February 28, 2030.
• This marks the third collective agreement ratified by Air Canada in 2026, following earlier agreements with flight operations and in-flight crew schedulers.

Key Details

• Union: Unifor
• Employees Covered: ~6,000 contact centre, customer relations, concierge, airport in-terminal, and customer journey management staff
• Contract Term: Four-year agreement, effective until February 28, 2030
• 2026 Context: Third collective agreement ratified this year, following earlier ratifications with Flight Operations Crew Schedulers and In-Flight Crew Schedulers
• Strategic Focus: Agreement aims to recognize frontline employee contributions while establishing a framework for future airline growth

Notable Quotes

• “On behalf of Air Canada, I thank the members of the Unifor bargaining team for their hard work and diligence in successfully negotiating an agreement. It was important for us that we recognize the contributions and professionalism of our frontline customer service employees, while establishing a framework for the future growth of the airline. I also thank the members of the Air Canada negotiating team for their hard work in reaching this agreement,” said Mike Abbott, Vice-President, Labour Relations at Air Canada.