Kneat Releases 2025 Annual Shareholder Letter Highlighting Resilience, Opportunities Presented by Artificial Intelligence

Executive Summary

• Kneat reported a 33% increase in software revenue for 2025, reaching $74 million in Annual Recurring Revenue (ARR) with a Net Revenue Retention (NRR) of 115%.
• The company added a record number of new customers, achieved a G2 Satisfaction Score of 98/100 and a Net Promoter Score above 70, and won a Gold Stevie® Award for global tech support.
• Introduced AI‑enabled validation features in 2025 and outlined an AI roadmap for deeper automation and risk‑management capabilities in 2026.

Key Details

• Revenue Growth: Software revenue grew 33% year‑over‑year; ARR now exceeds $74 million.
• Retention Metrics: NRR of 115% in 2025 (down from prior year due to deferred expansions and non‑strategic churn); 100% retention among core strategic customers.
• Customer Gains: Record number of new customers added in 2025; platform now used by 8 of the top 10 pharmaceutical manufacturers.
• AI Enhancements Launched 2025: Content review assistant, natural‑language process analysis, user‑support chatbot, instant language translation—each embedded within GxP governance frameworks.
• Future AI Roadmap (2026): Expanded automation across lifecycle documentation, risk management, workflow orchestration, and end‑to‑end process optimization.
• Customer Satisfaction: G2 score 98/100 (pharma & biotech category leader), Net Promoter Score >70.
• Awards: Gold Stevie® Award for global tech support excellence.
• Operational Outlook: Emphasis on disciplined investment, improving operating efficiency, and a clear path to cash‑flow breakeven in 2026.

Notable Quotes

“We grew software revenue by 33%, welcomed a record number of new customers, and continued to gain market share over the competition.” – Eddie Ryan, CEO

All forward‑looking statements are subject to risks and uncertainties detailed in Kneat’s MD&A and Annual Information Form filed February 25 2026.