VitalHub Announces Novari Health AI-Enhanced Referral Management Deployment

Executive Summary

• VitalHub’s subsidiary Novari Health is expanding its Medical Imaging Requisition Management (MIRM) and eRequest referral‑management platforms to all Niagara Health sites across the region.
• The rollout includes AI‑driven transcription and analytics capabilities designed to automate referral intake, improve accuracy, and provide real‑time wait‑list insights.
• Integration will be performed with Niagara Health’s Oracle Health (Cerner) EHR and other major hospital information systems, enhancing workflow efficiency for imaging, surgery, and specialty clinics.

Key Details

• Scope of Deployment: All Niagara Health facilities – Fort Erie Complex & Urgent Care Centre, Marotta Family Hospital, Niagara Falls Hospital, Port Colborne Complex & Urgent Care Centre, and Welland Hospital.
• Technology Components:
• MIRM platform for medical imaging requisition management.
• eRequest system for referral and central intake management across inpatient/outpatient services (urology, plastics, orthopedics, etc.).
• Novari AI Transcription – auto‑populates data fields, detects multiple referrals per document, verifies patient information.
• AI‑enhanced analytics – real‑time dashboards on patient wait times, resource utilization, workflow bottlenecks.
• Integration Points: Tight integration with Niagara Health’s Oracle Health (Cerner) EHR; compatible with Epic, Meditech, Oracle Health, Accuro, AGFA, GE Healthcare, Philips PACS, and other HIS/EMR systems.
• Operational Benefits Expected:
• Reduction of paper‑based processes and manual transcription labor.
• Faster triage and routing to the most appropriate clinical setting, shortening patient wait times.
• Improved data accuracy and referral processing efficiency.
• Enhanced ability for Niagara Health to manage backlogs in imaging, surgery, mental health, diabetes, etc.
• Leadership Comments:
• Sonali Kohli (EVP Digital Transformation & CIO, Niagara Health) highlighted the project’s role in advancing digital transformation and improving coordinated care.
• John Sinclair (President & CEO, Novari Health) noted the solution’s impact on Niagara Health’s modernization journey and patient access.

Notable Quotes

• “Implementing Novari’s referral management solutions is an important step in advancing Niagara Health’s digital transformation strategy… we are improving triage accuracy and communication – ultimately strengthening our ability to deliver timely, coordinated care across all sites.” – Sonali Kohli, EVP Digital Transformation & CIO, Niagara Health
• “Over the last few years, Novari has played an important role in Niagara Health’s successful digital modernization journey. This next step will transform the referral processes and improve access to care for patients in the Niagara Region.” – John Sinclair, President & CEO, Novari Health