Descartes Expands AI Innovation on Global Logistics Network with AI Agents for Freight Visibility

Executive Summary

• Descartes Systems Group launched Descartes MacroPoint OpsForce, an AI‑agent suite that automates freight‑visibility workflows across its Global Logistics Network (GLN).
• In the first few months, OpsForce connected 435,000+ additional drivers via 720,000+ AI‑powered driver engagements, delivering up to a 30% increase in no‑touch tracking automation and 15% faster settlement.
• The solution is positioned to eliminate manual check calls (up to 100% reduction) and generate roughly 1.5× productivity gains for tracking teams, enhancing overall supply‑chain accuracy and order‑to‑cash cycles.

Key Details

• AI Agent Suite: OpsForce automates driver onboarding, tracking restoration, milestone confirmation, and proof‑of‑delivery (POD) capture.
• Driver Reach: Over 435,000 new drivers added to the GLN; total AI‑driven outreach exceeds 720,000 engagements.
• Operational Impact:
• Up to 100% elimination of manual check calls for customers.
• ~30% increase in no‑touch tracking automation.
• 1.5× productivity gains for freight‑tracking teams.
• 15% faster settlement through automated POD capture.
• Customer Benefits: Reduced repetitive tasks, higher data accuracy, stronger compliance with visibility mandates, and accelerated order‑to‑cash cycles without additional labor.
• Strategic Positioning: Enhances Descartes’ GLN as a trusted, real‑time data source for AI‑driven supply‑chain strategies; supports carriers, brokers, shippers, and logistics service providers in scaling automation.
• Executive Comments: Dan Cicerchi (GM, Transportation Management) highlighted the elimination of manual follow‑ups and improved settlement speed; Ken Wood (EVP Product Management) emphasized the importance of large volumes of trusted data for customers’ AI initiatives.

Notable Quotes

“AI innovations in our real‑time visibility solution are designed to improve accuracy and responsiveness across freight execution,” – Dan Cicerchi, General Manager, Transportation Management, Descartes.

“As customers expand their own AI strategies, the need for large volumes of trusted, real‑time inter‑enterprise data becomes even more critical,” – Ken Wood, EVP Product Management, Descartes.