ER2 Improves Ecommerce Fulfillment Nationwide with Descartes Solution

Executive Summary

• Descartes Systems Group announced that ER2, an Arizona‑based IT asset management firm, has deployed the Descartes Sellercloud™ solution across eight warehouses.
• The implementation delivered a ~75% increase in picking speed, a 40% reduction in shipping costs for roughly 40% of orders, and significant reductions in cross‑shipping errors.
• The case highlights how the platform supports ER2’s sustainability goals by lowering transportation waste and accelerating redeployment of refurbished IT equipment.

Key Details

• Customer: ER2 (IT asset management company, Mesa, Arizona) – operates multiple warehouses supporting ecommerce, B2B, and 3PL channels.
• Solution Deployed: Descartes Sellercloud™ inventory and order management platform.
• Operational Benefits Reported:
• Picking speed improved by ~75% via guided picking workflows and structured pick paths.
• Monthly cross‑shipments minimized through bin‑controlled inventory and barcode validation, reducing returns and reshipping.
• Shipping costs decreased for ≈40% of orders using intelligent routing to the nearest warehouse, cutting distances, emissions, and delivery times (1–2 days).
• Quantitative Impacts:
• 75% faster picking translates to higher throughput of refurbished equipment.
• 40% cost reduction on a substantial portion of shipments.
• Strategic Impact: Enhances ER2’s ability to maximize reuse of enterprise IT equipment, aligning with sustainability objectives and improving customer service levels.
• Quotes:
• Ben Peters (Director of Innovation & Client Solutions, ER2) – emphasized unified platform delivering consistency, accuracy, and control across eight locations.
• Mikel Richardson (General Manager, Ecommerce, Descartes) – highlighted how centralized inventory visibility and intelligent routing reduce errors, lower fulfillment costs, and support faster delivery while minimizing transportation waste.

Notable Quotes

• “With the Descartes solution, we have a single platform that’s given us much greater consistency, accuracy and control over fulfillment across all locations… it supports our mission to maximize the reuse of enterprise IT equipment.” – Ben Peters, ER2
• “Centralized inventory visibility and intelligent routing can significantly reduce errors, lower fulfillment costs and support faster delivery expectations while also minimizing unnecessary transportation.” – Mikel Richardson, Descartes