WELL Health Reports Record Canadian Patient Visits and Industry Leading Patient Satisfaction Metrics in 2025

Executive Summary

• WELL Health Technologies reported a record 4.3 million patient visits in Canada for 2025, up 37% YoY and 10% organic growth.
• The Canadian clinic network expanded to 252 locations (19% YoY increase), adding 25 clinics in Q4‑2025 and 41 clinics total in the year.
• Provider base grew to over 3,100 practitioners (27% YoY), with a 34% surge in physicians joining the network.

Key Details

• Patient Visits: 4,279,513 visits in 2025 vs. 3,124,631 in 2024 – 37% increase.
• Organic Growth Breakdown: Same‑clinic growth 4%; absorption 6%; total organic 10%.
• Inorganic Growth Contribution: 27% of total patient‑visit growth derived from acquisitions/clinic absorptions.
• Clinic Count: 252 clinics at year‑end 2025 vs. 211 in 2024 – 19% YoY increase; 25 new clinics opened in Q4‑2025, 41 added during the full year.
• Geographic Focus: Majority of new clinics located in Ontario and Alberta, enhancing regional density in high‑demand markets.
• Provider Base: 3,119 providers at year‑end 2025 vs. 2,567 in 2024 – 27% YoY increase.
• Physician Growth: 34% YoY rise in physicians joining the WELL network, identified as the fastest‑growing segment of the provider base.
• Patient Satisfaction: Primary care Net Promoter Score (NPS) 80 based on 77,500 reviews; Diagnostics Centres received ~50,000 Google reviews with average rating 4.8–4.9. Both scores well above industry averages.
• Employee Recognition: WELL Health Diagnostics earned a 4.3‑star rating on Indeed (371 reviews) and was certified as a “Great Place to Work” in 2025.

Notable Quotes

“We are very proud of the accomplishments of our Canadian Patient Services network… it not only continues to grow and scale care efficiently across the country, but it also continues to receive substantially above‑average patient satisfaction scores.” – Hamed Shahbazi, CEO & Chairman

“Healthcare providers are attracted to our platform because they are supported by a caring, committed and motivated workforce.” – Shane Sabatino, Chief People Officer