Well Health's patient visits total 4.27 million in 2025

Executive Summary

• Well Health Technologies Corp. reported record operational metrics for its Canadian patient services business in 2025, including a 37% year-over-year increase in patient visits to 4.3 million.
• The company expanded its national clinic footprint to 252 locations (a 19% YoY growth) and increased its provider base to over 3,100 practitioners, with physician numbers rising 34% year-over-year.
• Patient satisfaction metrics remained industry-leading, with a Net Promoter Score (NPS) of 80 for primary care and high ratings for Well Health Diagnostics centers.

Key Details

• Patient Visits: Delivered a record 4.3 million Canadian patient visits in 2025, representing a 37% increase compared to the prior year and 10% organic growth.
• Patient Satisfaction (Primary Care): Achieved an average Net Promoter Score (NPS) of 80 based on 77,500 reviews.
• Patient Satisfaction (Diagnostics): Well Health Diagnostics centers received approximately 50,000 Google reviews with an average score of 4.8 to 4.9.
• Clinic Network Expansion:
  • Total clinics reached 252, surpassing the 250-clinic milestone.
  • Added 41 clinics in 2025 (including 25 in Q4 2025).
  • Growth driven by clinic absorptions and acquisitions, with 19% year-over-year growth.
  • Majority of new additions located in Ontario and Alberta.
• Provider Base Growth:
  • Total providers now exceed 3,100 (billable and non-billable), a 27% increase from 2024.
  • Physician count increased by 34% year-over-year.
• Employee Engagement:
  • Well Health Diagnostics received a 4.3-star rating on Indeed based on 371 reviews.
  • Certified as a "Great Place to Work" employer in 2025.
• Market Context: Growth attributed to organic means, strategic acquisitions, continued demand for primary care, and improved clinic utilization via tech-enabled platforms.

Notable Quotes

• Hamed Shahbazi, CEO: "We are very proud of the accomplishments of our Canadian patient services network as it not only continues to grow and scale care efficiently across the country, but it also continues to receive substantially above-average patient satisfaction scores. These results demonstrate that our technology-enabled health care delivery network isn't just bringing access and financial sustainability to the country's health care ecosystem, but it is also delighting patients in the process."
• Shane Sabatino, Chief People Officer: "Health care providers are attracted to our platform because they are supported by a caring, committed and motivated work force. I'm pleased to report that Well Health Diagnostics has received a 4.3-star rating on Indeed based on 371 reviews and Well was once again certified as a Great Place to Work employer in 2025 based on above-average employee engagement levels verified by an independent third party."