Telus to bring AI features to Telus Business Connect

Executive Summary

• Telus Corp. and RingCentral Inc. are expanding their partnership to integrate advanced AI capabilities into Telus Business Connect, a cloud-based communication platform for Canadian businesses.
• The integration aims to enhance both customer engagement and employee productivity through intelligent automation, offering a competitive edge to small and medium-sized businesses.
• The expanded platform with these new AI features is scheduled to become available to customers in early 2026.

Key Details

• Partnership Expansion: Telus and RingCentral are deepening their collaboration to bring RingCentral’s AI technology into Telus Business Connect.
• Target Audience: Small and medium-sized businesses (SMBs) in Canada.
• Launch Timeline: The enhanced platform with AI features will be available in early 2026.
• AI Capabilities Integrated:
  • AI Assistant (RingCentral AVA): Provides real-time, context-aware guidance, automation, and insights during live conversations.
  • AI Receptionist (RingCentral AIR): An AI phone agent that understands caller intent, answers questions, schedules appointments, and transfers calls based on context.
  • AI Insights (RingCentral ACE): Delivers data-driven sentiment analysis to help sales teams improve performance via intelligent coaching.
  • AI Chat: Enables real-time website messaging support, allowing live teams to handle complex conversations while AI addresses common queries.
  • AI Contact Centre (RingCX): An omnichannel solution supporting 20+ digital channels, featuring AI-powered assistance for agents and supervisors to improve service and performance.
• Strategic Goal: To transform everyday interactions into intelligence and efficiency, making enterprise-grade technology accessible and practical for businesses of all sizes.

Notable Quotes

• Katherine Emberly, Senior Vice-President and President, Small and Medium Business, Telus: "By integrating RingCentral's advanced AI capabilities into Business Connect, we're giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on growing their business and serving their customers."
• Sandra Krief, Senior Vice-President, Global Service Providers, RingCentral: "By integrating RingCentral's industry-leading voice, contact centre and conversational AI across Business Connect, we are transforming everyday interactions into intelligence, efficiency and exceptional customer experiences."