Descartes launches AI agents for freight visibility

Executive Summary

• Descartes Systems Group Inc. has expanded its artificial intelligence capabilities on its Global Logistics Network (GLN) with the launch of Descartes MacroPoint OpsForce, a suite of AI agents designed to automate freight visibility workflows.
• The new solution aims to improve execution across complex supply chains by automating driver engagement, exception management, and documentation workflows for shippers, brokers, carriers, and logistics service providers.
• Early performance metrics indicate significant operational improvements, including the elimination of up to 100% of manual check calls, a 30% increase in no-touch tracking automation, and 15% faster settlement times.

Key Details

• Product Name: Descartes MacroPoint OpsForce.
• Core Function: A suite of AI agents that leverages trusted, clean, and formatted network intelligence from the GLN to power automated workflows.
• Adoption Metrics:
  • Over 435,000 additional drivers connected to the GLN in recent months.
  • More than 720,000 AI-powered driver outreaches conducted.
• Performance Improvements:
  • Manual Check Calls: Eliminated up to 100% for customers using the solution.
  • Tracking Automation: Average 30% increase in no-touch tracking automation.
  • Productivity: 1.5 times productivity gains for tracking teams.
  • Settlement Speed: 15% faster settlement through automated proof of delivery (POD) capture.
• AI Agent Capabilities:
  • Guides mobile app onboarding to expand tracking coverage.
  • Restores tracking if it fails to start or stops unexpectedly.
  • Confirms arrival and departure milestones when geofence data is uncertain.
  • Collects missing proof-of-delivery documentation.
• Strategic Context: The launch addresses persistent manual follow-ups, tracking drops, and missing documentation issues that persist despite the use of Electronic Logging Devices (ELD), Transportation Management Systems (TMS), and geofencing.

Notable Quotes

• Dan Cicerchi, General Manager, Transportation Management: "AI innovations in our real-time visibility solution are designed to improve accuracy and responsiveness across freight execution... By applying intelligent agents to these exception workflows, OpsForce eliminates repetitive tasks while connecting brokers and shippers to more carriers, improving data accuracy, strengthening customer satisfaction and accelerating order to cash cycles with no action required from their people."
• Ken Wood, Executive Vice-President, Product Management: "As customers expand their own AI strategies, the need for large volumes of trusted, real-time inter-enterprise data becomes even more critical... By combining agentic AI with the reach and collective intelligence of the GLN, we're helping customers automate execution while strengthening the data foundation that powers smarter supply chain decisions."