New TD Wealth Virtual Assistant Set to Enhance the Colleague and Client Experience

Executive Summary

• TD Bank Group announced the launch of a new Wealth Virtual Assistant, a Gen‑AI knowledge‑management system built by its Layer 6 AI team, to help wealth‑division colleagues access policies and procedures instantly.
• The tool is the first of its kind for TD Wealth and part of a broader rollout of seven virtual assistants across the bank slated for completion by year‑end.
• TD highlights that the assistant will improve operational effectiveness, increase answer accuracy, and provide an enhanced user interface, supporting faster, more personalized client service.

Key Details

• Tool Description: GenAI Knowledge Management System (KMS) enabling colleagues to ask natural‑language questions and receive concise answers with relevant resources without navigating multiple systems.
• Scope: First Wealth‑focused virtual assistant; complements existing assistants in North American Customer Operations, TDS AI, and other business lines.
• Deployment Timeline: One of seven virtual assistants planned for deployment across TD Bank Group by the end of 2025.
• Operational Benefits:
• Faster response to client inquiries → improved operational effectiveness.
• Higher accuracy of information delivered on first prompt.
• Intuitive UI with built‑in feedback mechanism for continuous improvement.
• Strategic Context: Part of TD’s “TD Invent” umbrella initiative and broader AI research investments via the Layer 6 R&D centre; follows a large‑scale migration of data to a secure cloud platform enabling rapid AI solution development.
• Leadership Quotes:
• Sara Thomson, SVP Wealth National Office – emphasizes modernizing colleague support and delivering greater client value.
• Luke Gee, Chief Analytics & AI Officer – notes the assistant as an example of translating AI strategy into actionable tools that drive sustainable growth.

Notable Quotes

“The launch of the Wealth Virtual Assistant marks a major step forward in modernizing how we support our colleagues and clients at TD Wealth,” — Sara Thomson, Senior Vice President, Wealth National Office, TD Wealth.

“Harnessing AI is central to how we're building a simpler, faster, and more efficient TD… The Wealth Virtual Assistant is a clear example of how we're translating that strategy into action…” — Luke Gee, Chief Analytics & AI Officer, TD Bank Group.