Manulife Selects Akka to Operationalize Agentic AI within its Enterprise AI Platform

Executive Summary

• Manulife announced the selection of Akka as a partner to provide a secure, scalable runtime for its enterprise agentic AI platform.
• The collaboration aims to enhance security, reliability, performance, and governance of AI‑driven business applications across Manulife’s insurance and investment operations.
• Manulife projects that AI will generate $1 billion+ of enterprise value by 2027, with the new partnership supporting this growth trajectory.

Key Details

• Akka will supply a durable, highly available runtime environment to underpin Manulife’s AI platform, improving system safety, operational SLAs, and compliance in regulated environments.
• The partnership reinforces Manulife’s Responsible AI Principles, focusing on:
• Customer, colleague, and organizational safety through robust governance processes.
• Energy‑efficient AI solutions that reduce infrastructure demands.
• Explainable, reliable AI with appropriate human oversight.
• Manulife’s enterprise AI platform is currently in beta testing and is designed to streamline development, lower operational costs, and enable high‑volume, mission‑critical AI use cases.
• Prior related initiatives:
• December 2025 – Adaptive ML selected to provide reinforcement‑learning engine for model fine‑tuning.
• June 2025 – Named #1 life insurer for AI maturity in the inaugural Evident AI Index for Insurance.
• Manulife expects AI to create $1 billion+ of enterprise value by 2027, with roughly 20% derived from efficiency gains.

Notable Quotes

• “Our insurance and investment businesses are built on trust… solutions like Akka illustrate how enterprises can build and operate agentic systems with the speed, predictability, and governance required in highly regulated environments.” – Jodie Wallis, Global Chief AI Officer, Manulife
• “Partnering with a leader like Manulife is an honour… without consistent engineering practices that address a complex and continually changing set of environment factors, AI systems… will not be trusted to deliver business outcomes.” – Tyler Jewell, CEO, Akka
• “Akka provides a secure, scalable software foundation to support high volumes of business applications to accelerate meaningful value creation across our franchise.” – Shamus Weiland, Global CIO, Manulife