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Production / Operations

TELUS Digital showcases AI transformation in telecom: Unlocking value with innovative use cases at Mobile World Congress 2026

By The Northwire Desk — AI Analysis Feb 24, 2026 · 06:45 T · 18.6 TELUS CORPORATION
T · Price

Executive Summary

  • TELUS Digital will present production‑grade AI solutions for telecom customer experience and network optimization at MWC 2026 in Barcelona.
  • The company highlights that its Fuel iX platform processed over 2 trillion AI model tokens in 2025, underpinning 20+ real‑world use cases it will showcase.
  • A dedicated 90‑minute session on March 4 and a networking event on March 2 are planned to demonstrate how telecom operators can move from pilot projects to enterprise‑scale deployments.

Key Details

  • Showcase Venue: Mobile World Congress 2026, Hall 6 #E7, Barcelona, Spain.
  • Presentation: “AI transformation in telecom: Unlocking $100M+ value with innovative use cases” – 90‑minute session on March 4, featuring TELUS Digital, NVIDIA and F3 Networks.
  • Scale of AI Activity (2025): >2 trillion tokens processed across dozens of models via the Fuel iX™ generative AI engine for TELOS and its customers.
  • Use Cases: 20+ production‑ready examples covering:
  • Fuel iX Agent Trainer – AI‑driven voice/chat simulation to accelerate agent ramp‑up and reduce training costs.
  • Fuel iX Fortify – Automated AI application safety, security testing, and continuous vulnerability monitoring for both technical and non‑technical users.
  • Network Design Services – AI‑based network optimization enabling migration to agile, cloud‑native infrastructures.
  • Industry Insight: Cited NVIDIA “State of AI in Telecommunications 2025” report – 44% of operators prioritize CX optimization; 40% focus on network planning/operations.
  • Key Executive Quote: Bret Kinsella, GM & SVP Fuel iX, TELUS Digital: “We processed over 2 trillion AI model tokens in 2025… sharing specific examples that show how telecom providers can progress from AI experimentation to measurable business impact.”
  • Networking Event: March 2, 5:00‑7:00 pm at the Salesforce Garden – opportunity for customers and partners to meet TELUS Digital leadership.
  • Contact Information:
  • Media Relations – Ali Wilson ([email protected])
  • Investor Relations – Olena Lobach ([email protected])

Notable Quotes

“In the AI world, tokens represent the currency of experience. They distinguish organizations only experimenting with AI from those operating it at scale.” – Bret Kinsella, GM & SVP Fuel iX, TELUS Digital.

Read the original news release →

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