Telus Health, ADHDS to offer AI EAP in UAE

Executive Summary

• Abu Dhabi Health Data Services (ADHDS), part of the M42 group, and Telus Corp.'s Telus Health have signed a strategic agreement to collaborate on AI-powered healthcare innovation and personalized employee well-being solutions in the UAE and broader region.
• The partnership focuses on deploying an AI-driven Employee Assistance Program (EAP) with over 40 modules addressing emotional, lifestyle, and well-being support, delivered in local languages to improve workplace productivity and reduce absenteeism.
• Both parties will also explore the development of next-generation AI solutions to enhance care efficiency, access, and precision medicine capabilities for tailored health treatments and early preventive interventions.

Key Details

• Parties Involved: Abu Dhabi Health Data Services (ADHDS), a subsidiary of M42, and Telus Health (a division of Telus Corp.).
• Core Initiative: Introduction of personalized employee well-being solutions combining wellness, precision medicine, and AI-driven healthcare innovation.
• Employee Assistance Program (EAP):
  • Includes more than 40 modules.
  • Addresses emotional, lifestyle, and well-being support.
  • Delivered in local languages for enhanced user experience.
  • Goals: Improve workplace focus, lower absenteeism rates, and achieve measurable improvements in productivity and engagement.
• Strategic Goals:
  • Shift health from reactive care to predictive, personalized well-being at scale.
  • Develop next-generation AI solutions to increase efficiencies and access to care.
  • Progress precision medicine capabilities for tailored health treatments and early preventive interventions.
• ADHDS Infrastructure: The well-being offering leverages ADHDS's digital infrastructure, including Malaffi (the region's first health information exchange), Sahatna (e-prescription), Shafafiya, and virtual hospital platforms.
• Regional Scope: The collaboration targets the United Arab Emirates and the broader region, aiming to build more resilient health systems and healthier communities.

Notable Quotes

• Kareem Shahin, CEO, Digital Health Solutions Platform and Group Chief Digital Officer, M42: "By combining Telus Health's global expertise with M42's ADHDS digital health capabilities, we are delivering a truly transformative AI-powered employee assistance program tailored to the needs of employees in the UAE... This solution is designed to support the creation of a health and well-being environment where people can thrive, enabling healthier and more resilient communities."
• Mohamed El-Demerdash, President, Telus Health: "The UAE and the region are experiencing a fundamental shift in how organizations approach employee well-being... Our agreement with M42's ADHDS positions us to be part of that transformation... With M42's ADHDS digital expertise, we have the potential to deliver wellness at scale while respecting the unique cultural context of the region."