Fobi AI Launches "FIXYR" the Company's Agentic AI Customer Service & Technical Support Platform

Executive Summary

• Fobi AI Inc. launched FIXYR, an Agentic AI Customer Service & Technical Support platform built on its proprietary enterprise LLM infrastructure and hosted on secure Canadian servers.
• In its first live deployment FIXYR processed >20,000 tickets and 200+ inquiries with 100 % uptime, 100 % customer satisfaction and zero human intervention, demonstrating operational reliability.
• The company will commercialize FIXYR via a hybrid SaaS‑licensing and professional‑services model, targeting near‑term implementation revenue and long‑term high‑margin subscription income, supporting its “Fobi 3.0” strategy to cut operating burn >82 % YoY and project an annual operating burn of C$1.25 M in 2026.

Key Details

• Platform Architecture: Proprietary enterprise large language model; commercially licensed AI models; Canadian‑hosted, data‑sovereign servers; no reliance on third‑party platforms (e.g., ChatGPT).
• Live Deployment Metrics: >20,000 digital tickets processed; 200+ customer inquiries handled; 100 % system uptime; 100 % satisfaction score; zero human intervention required.
• Strategic Alignment: FIXYR is a core component of the “Fobi 3.0” roadmap aimed at higher margins, automation‑driven cost reductions and sustainable profitability.
• Operating Burn Reduction: Reported >82 % YoY reduction in operating burn; projected 2026 annual operating burn of approximately C$1.25 million.
• Commercialization Model:
• SaaS Licensing: Recurring subscription fees for platform access, updates and analytics.
• Professional Services: Consulting‑driven implementation, integration and optimization engagements billed on a project basis.
• Revenue Outlook: Hybrid model expected to generate immediate cash from consulting contracts while building a recurring revenue base from SaaS subscriptions.
• Market Expansion: Ongoing negotiations for multiple SaaS licensing and consulting agreements across retail, event and enterprise partner ecosystems; additional Agentic AI deployments in progress.

Notable Quotes

“FIXYR runs on Fobi’s own enterprise AI infrastructure, not on third‑party platforms,” – Uddeshya Agrawal, CTO, Fobi AI

“Agentic AI is not just a product for us. It is a new revenue engine,” – Rob Anson, CEO, Fobi AI