TTGI Subsidiary Insentra Secures Third Consecutive Managed Services Renewal with an IBEX 35-Listed Global Infrastructure Group

Executive Summary

• Turnium Technology Group Inc. (TTGI) announced that its Insentra subsidiary secured a third consecutive 24-month managed services renewal with a subsidiary of an IBEX 35-listed global infrastructure and renewable energy group.
• The renewed agreement expands the service scope to include Digital Employee Experience (DEX) capabilities alongside existing Managed Citrix services, reinforcing TTGI's focus on long-term, recurring revenue.
• The customer is a major global entity with over €20 billion in revenue and operations across 30+ countries, marking a significant milestone in TTGI's enterprise managed services strategy.

Key Details

• Customer Profile: Operating subsidiary of an IBEX 35-listed global infrastructure and renewable energy group; >€20B annual revenue; presence in 30+ countries; >1,000 employees in Australia.
• Renewal Term: 24 months; third consecutive renewal since 2021.
• Services Delivered: Managed Citrix (proactive monitoring, structured patching, incident management, capacity management) and Digital Employee Experience (DEX) platform (user performance analytics, enhanced reporting, BI dashboards).
• Technical Environment: AWS-hosted infrastructure supporting 93 concurrent users, 11 Citrix session hosts, and 97 published applications.
• SLAs & Governance: 30-minute critical incident response time, 4-hour resolution targets, monthly governance reviews, annual review cycles, and a continuous improvement framework.
• Revenue Structure: Multi-year managed services engagement with a structured auto-renewal framework, emphasizing operational continuity and account depth.

Notable Quotes

• Ronnie Altit, VP Global Sales and Marketing: "Securing a third consecutive renewal with a globally operating infrastructure organization reflects the consistency and accountability of our managed services model. Enterprise customers operating across critical infrastructure environments require reliability, governance, and continuous operational improvement over extended periods which is exactly where Insentra is designed to deliver value. The expansion of the engagement to deliver Digital Employee Experience monitoring demonstrates the trust developed over multiple years of delivery and our ability to evolve alongside customer requirements."
• Doug Childress, CEO of TTGI: "Multi-year enterprise renewals are an important indicator of the quality and durability of recurring revenue within the TTGI group. This renewal reflects the type of long-term customer engagement we are focused on building through our Technology-as-a-Service strategy - combining operational delivery, governance, and scalable managed services across global enterprise environments. Continued customer retention and scope expansion within existing accounts remain an important component of our long-term growth strategy."